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Title Logistics Specialist
Location Parsippany, NJ
Job Information

The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution.  Communication through email and telephone with PARS staff, Independent Contractors (ICs) and pickup and delivery contacts. Maintaining accurate data in each order tracked in CRM.

Position Responsibilities:

  • Manage execution of customer orders
    • Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed
    • Ensure orders are efficiently executed through “linking” of multiple orders
    • Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage
    • Communicate timely by email, telephone and CRM with PARS staff, ICs and pickup and delivery contacts; escalating issues to management as appropriate
    • Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents
    • Create tasks and follow through to maintain accurate time sensitive notes
    • Ensure compliance with PARS policies and procedures
    • Ensure adherence to applicable DOT regulations and Federal, State and Local laws
  • In managers absence or through managers direction calculate and offer flat fees on orders by way of emailing the bid sheet to all ICs
  • Manage Storage Facility (where applicable)
    • Manage on a daily basis the storage vehicle facility location – numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications

Experience/Attributes:

  • Comfortable working in a fast-paced office environment while multi-tasking, being detail-oriented, and sensitive to communicating accurate information (both verbal and written)
  • Manage several concurrent projects with high attention to detail and accuracy
  • Enjoy being part of a cooperative and considerate team
  • Advanced computer skills
  • Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness and a sound work ethic

 

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