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Title Operations Office Manager
Location Crest Hill, IL
Job Information

Position Summary:

The Field Office Operations Manager is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management/execution, profit and loss management, office staffing and communication with PARS management and HQ personnel.

Position Responsibilities:

  • Manage execution of customer orders
    • Coordinate customer vehicle pickup, move, and delivery needs with Independent Contractor drivers
    • Oversee proper completion of additional services such as vehicle detailing, titling/registration, and vehicle placement into storage
    • Communicate by phone, email, and website with PARS HQ personnel and pickup/delivery contacts
    • Manage order status on PARS website in conjunction with PARS Driver mobile app
    • Ensure adherence to applicable regulations (e.g., DOT), where applicable
  • Manage profit and loss
    • Ensure profit margins are achieved on orders through efficient execution and “linking” of multiple orders
    • Review and approve Independent Contractor invoices and supporting documentation
    • Review quarterly profit and loss statements with Director of Outside Operations
    • Manage office expenses
  • Contract with and maintain appropriate number of Independent Contractor drivers
    • Recruit and manage Independent Contractor drivers
    • Advise Independent Contractors on use of PARS mobile app process
  • Communicate with PARS management and Customer Service Specialists personnel
    • Work closely with PARS Customer Service Specialists via telephone, email, and systems to manage vehicle relocations and customer activity
    • Escalate issues to PARS management as appropriate
  • Other tasks and duties as assigned

Candidate Experience/Attributes:

  • Comfortable working in a stressful, fast-paced office environment, while being both multitask- and detail-oriented
  • Possess strong basic math  and accounting skills
  • Maintain a high level of accuracy in preparing and entering information
  • Computer proficiency required, including Microsoft Office suite (Excel, Word, Outlook), scanning programs, Adobe Acrobat Reader, travel searches, Internet search engines (e.g., Google), mapping software and Microsoft Dynamics CRM experience preferred
  • Other desired skills include:
    • Interpersonal skills
    • Analytical and problem solving skills
    • Decision making skills
    • Effective verbal and listening communication skills
    • Organizational skills
  • Possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural awareness, and a sound work ethic
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Title Accounting Manager
Location Gainesville, VA
Job Information

Position Summary:

The Accounting Manager is responsible for supervising, monitoring, and evaluating all day-to-day accounting activities. The Accounting Manager will oversee the development and implementation of systems and tools for collecting, analyzing, verifying, and reporting financial information to the internal colleagues as well as customers.

Position Responsibilities:

  • Manage and oversee the daily operations of the Accounting department
  • Process month and end year process, accounts payable/receivable, revenue and expenditure variance analysis, account statement reconciliations, check runs, debt activity etc
  • Monitor and analyze accounting data and produce financial reports or statements
  • Establish and enforce proper accounting methods, policies and principles
  • Provide recommendations
  • Improve systems and procedures and initiate corrective actions
  • Assign projects and direct staff to ensure compliance and accuracy
  • Establish and maintain fiscal files and records to document transactions

Candidate Experience/Attributes:

  • Proven working experience as an Accounting Manager
  • Advanced computer skills on MS Office, accounting software and databases (NetSuite preferred)
  • Ability to manipulate large amounts of data
  • High attention to detail and accuracy
  • Ability to direct and supervise staff
  • BS degree in Accounting or Finance
Apply Now


Title Customer Service Specialist
Location Gainesville, VA
Job Information

Position Summary:

The Customer Service Specialist (CSS) is responsible for serving as liaison between customers, field offices and vehicle recipients. Duties include: maintaining operational efficiency by managing assigned orders; maintaining communication with PARS field offices and customers to ensure work orders are completed in a timely manner while adhering to individual customer parameters for each order and assisting with any additional tasks and responsibilities, as may be deemed necessary by management.

Position Responsibilities:

  • Answering telephones, emails and any other communications promptly and courteously
  • Conducting telephone queries and communications in a professional manner, with a display of business decorum
  • Greeting customers warmly and ascertaining the problem or reason for calling
  • Providing exceptional customer service by developing good working relationships with customers
  • Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction
  • Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service
  • Assisting with administrative duties, such as answering non-order specific questions from both corporate and retail customers, placing and cancelling orders as requested and disseminating email
  • Providing and recording customer quotes
  • Assisting the creation and distribution of ad hoc reports for customers, as needed
  • Retrieving, assigning and monitoring customer orders, to include pulling and placing orders
  • Utilizing various transportation provider systems to fulfill customer relocations, as requested
  • Tracking order progression through provided tools to ensure timely customer service
  • Contacting customers via telephone and email to verify order information
  • Initiating timely customer communication with regard to vehicle issues, per established customer parameters
  • Addressing questions and offering solutions to customers and inter-company personnel
  • Assisting with driver communications in the field
  • Completing all assignments that management deems necessary to advance the Company’s daily business needs and operations
  • Creating and developing innovative ways of streamlining the operations process wherever possible and within the guidelines of customer requirements and team goals
  • Providing special project support to all departments within the organization
  • Working with supervisors and managers to effectively resolve order discrepancies that are beyond the scope of work
  • Ensuring a professional level of accuracy in preparing and recording information
  • Conforming to professional office conduct, demeanor, policies, and procedures.Review and approve Independent Contractor invoices and supporting documentation

Candidate Experience/Attributes:

  • Comfortable working in a stressful, fast-paced office environment
  • Ability to attend to multiple tasks and remain detail-oriented
  • Ability to maintain a high level of accuracy in preparing and entering information.
  • Comfortable working with computers as part of the daily operations
    • Basic computer proficiency required to manage customer orders through PARS website
    • Experience using Microsoft Office suite (Excel, Word), assorted photo upload programs, scanning programs, Adobe Acrobat, and Internet search engines (e.g., Google)
  • Other desired skills include:
    • Interpersonal skills
    • Analytical and problem solving skills
    • Effective verbal and written communication skills
    • Listening skills
    • Attention to detail and high level of accuracy
    • Organizational skills
  • Candidate must possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural sensitivity and a sound work ethic.
Apply Now