Customer Portal FAQ

Frequently asked questions (FAQ)

Q: Where can I find customer portal training materials?

Q: The old PARS customer portal worked well, why the change?

Q: I used to login in using credentials shared by my team/colleagues. Why must I now login with my email address?

Q: How do I get a quote?

Q: How do I place an order?

Q: How do I check on the status of an order?

Q: How do I check my stored vehicle inventory?

Q: Can I manage/view projects on the portal?

Q: What reporting is available to me on the PARS customer portal?

Q: Why is the portal displaying incorrectly or not fully functioning?

Q: How do I find my historical orders placed prior to the new portal launch?

 

Q: Where can I find customer portal training materials?

A: You can find a downloadable PowerPoint presentation here or a downloadable video demonstration here.

Q: The old PARS customer portal worked well, why the change?

A: While the old PARS portal functioned well, the new portal capitalizes on new technology to provide a better user experience and overall efficiency. Key features include:

  • Easy creation of Quotes and Orders
  • Flexible searching by OID, VIN, Fleet/Unit#
  • Address and VIN verifications
  • Dashboard summarizing order and vehicle status
  • Interactive map displaying stored vehicle inventory
  • Full history of orders, contacts, and vehicles
  • Automatic storage location assignment
  • Easy to interpret status indicator for each order
  • Picture and contact info for assigned PARS specialist

Q: I used to login in using credentials shared by my team/colleagues. Why must I now login with my email address?

A: While easy to use, sharing credentials is not secure. Having each user assigned his/her own credentials allows traceability of portal activity and allows each user to be setup with the appropriate access rights based on his/her role.

Q: How do I get a quote?

A: The same basic requirements remain: Type of Move, Vehicle Type, and pickup/delivery address. See training presentation for additional info.

Q: How do I place an order?

A: Orders can be placed by providing company account info (if Fleet Management Company), a VIN, pickup/delivery contacts, and pickup/delivery addresses. Additional services such as details, maintenance, repairs, or DMV can also be added. Orders can be placed individually or as a batch upload. See training presentation for additional info.

Q: How do I check on the status of an order?

A: Clicking on any order from any table view (e.g., Dashboard, Orders) will open the order details in a new window. See training presentation for additional info.

Q: How do I check my stored vehicle inventory?

A: The Dashboard shows stored vehicle inventory in a tabular view and visually on a map. Additionally, there is a Vehicles page that allows all stored vehicles to be viewed in a table. See training presentation for additional info.

Q: Can I manage/view projects on the portal?

A: The Projects page allows details of each project to be viewed, new project orders to be placed, and existing project orders to be reviewed. See training presentation for additional info.

Q: What reporting is available to me on the PARS customer portal?

A: There are standard reports covering order volume, timing, and delivery satisfaction. Additionally, any of the table views on the PARS customer portal can be downloaded into Excel. See training presentation for additional info.

Q: Why is the portal displaying incorrectly or not fully functioning?

A: The PARS customer portal takes advantage of the latest browser technology – please ensure you are using a current web browser. We recommend Internet Explorer (IE) 10 or 11. The portal also works well with Chrome v 24 or higher and Firefox 21 or higher.

Q: How do I find my historical orders placed prior to the new portal launch?

A: Active orders (including active storage orders) have been migrated to the new portal, however, some fields may be blank or not accurate given differences between the old and new portal. These migrated orders were assigned new order numbers but can still be referenced by the original order ID or other order attributes (VIN, unit number, pickup name/address, delivery name/address, etc). If information is required on historical orders not migrated to the new portal, please reach out to John Ross at john.ross@parsinc.com.