PARS recently brought their 12 field office managers into its Gainesville, VA, headquarters for a four-day Service Excellence event that combined training, an update on customer portal and mobile driver app enhancements, and plenty of socializing and team-building time.
Department heads had the opportunity to review procedures and to take suggestions for further workflow improvement. The meeting provided a unique opportunity to gain and share insight into actions the PARS team can take to improve its service, address customers concerns and expedite customer requests.
The visit was capped with an all-employee dinner that allowed everyone – no matter where they work around the country — to get acquainted. Awards were handed out and employees with 5 and 10 years of service were recognized by management.